4) Thinking of times when you want to see a particular doctor:
5) Thinking of times when you are willing to see any doctor:
8) Thinking of times you have phoned the practice, how do you rate the following:
These next questions ask about your usual doctor. If you don't have a 'usual doctor', answer about the one doctor at your practice who you know best. If you don't know any of the doctors, go straight to question 11.
12) Thinking about the nurse(s) you have seen, how do you rate the following: