CQC (Care Quality Commission)
Nork Clinic was issued with a CQC Certificate of Registration on the 31st of January 2013. CQC is the governing body that ensures essential standards of quality and safety of patients are being met.
Patients with Particular Needs
We are happy to accommodate as far a possible any special needs you may have. When you register please inform any member of our team so that the practice can do its best to facilitate you.
Quality & Outcomes Framework
This is a quality framework through which GP surgeries across the country are assessed across a wide range of clinical and organisational indicators.
We were very pleased to have achieved the joint top score in Surrey PCT for 08/09 with a maximum of 1000 points.
Patient Confidentiality & Access to Medical Records
We respect your right to privacy and keep all your health information confidential and secure in accordance with the Data Protection Act 1998.
You have a right to access your medical records in accordance with the Access to Records Act 1990. Any request for a report or copies of notes requires a signed patient consent form and will incur a charge. Further information is available from reception.
The practice has a Zero Tolerance approach to any forms of abuse whether verbal or physical. We reserve the right to remove patients from our practice list should there be an irrevocable breakdown in our relationship with them.
We take newly-qualified doctors on a 4-month rotation as part of their foundation programme.
Our practice is also committed to developing the skills of medical students. We frequently have them attached to our surgery. You will be informed if a medical student will be sitting in with the doctor or seeing patients themselves. Please feel free to decline should you wish not to be seen by a medical student.
Change of Personal Details
If you change your name, address or telephone number please give full details at reception, including your postcode. If you move outside the practice area, you will be asked to find a doctor in your new area by going to NHS Choices website to find your nearest GP by entering your postcode.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may ask you to complete a self-certification form (SC2), which is available from your employer. For any illness lasting longer than seven days, you will need to see the doctor for a sickness certificate (MED3).